Orders & Shipping

Do you ship internationally?

At this time, we only ship within the United States. We hope to offer international shipping in the future. Subscribe to our newsletter and follow us on social media for future shipping updates!

What shipping methods do you offer?

At this time, we only offer standard shipping via USPS (Ground Advantage, shipping time: 3-5 business days) for a flat rate of $7.00. Subscribe to our newsletter and follow us on social media for future shipping updates!

When will my order be delivered?

After you place your order, please allow 7-10 business days for order processing. Once your order has shipped, you can expect your order to arrive in 3-5 business days. Please use the link in your shipping confirmation email to track your order.

Refer to our Shipping Policy for further information.

How can I track my order?

Use the link in your shipping confirmation email or log into your INZY customer account to track your order.

What forms of payment do you accept?

We accept all major credit cards, PayPal, and Shop Pay.

Can I make changes to my order?

Once your order is confirmed, we are unable to make changes to your order. Please verify you have chosen the correct products, colors, sizes, etc. and ensure all shipping, billing, and contact info is correct before placing your order.

If you have order issues, please send an email to orders@inzybrand.com for assistance.

Do you offer gift wrapping?

We do not offer gift wrapping at this time, but hope to offer this feature in the future! Subscribe to our newsletter and follow us on social media for all future updates.

Returns

What is your return policy?

We have a 30-day return policy, which means you have 30 days after the date of fulfillment to initiate a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We also request that you include the original packing slip in your return package. 

All returns will be processed through our return portal. Items sent back to us without first requesting a return will not be accepted. Customers are responsible for a $10 flat rate return shipping fee which will be deducted from your refund or store credit. 

Refer to our Return Policy for further information.

How many days do I have to return my item?

We have a 30-day return policy, which means you have 30 days after the fulfillment date to request a return. 

Are there return shipping fees?

Yes, you will be responsible for a $10 flat rate return shipping fee which will be deducted from your refund or store credit.

We also offer you the option to unlock free return shipping for the eligible items in your order by paying a small returns fee at the time of purchase. If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us. If you choose not to pay this fee during your purchase, you will be subject to a $10 shipping/handling fee on the date you ship your item(s) back to us for a return. Please note that this service does not exempt your order from final sale or other store policies.

How do I initiate a return?

All returns will be processed through our return portal. Click here to initiate your return and follow the prompts to get started. Items sent back to us without first requesting a return will not be accepted.

Do you offer exchanges?

We do not offer exchanges at this time. Due to high demand, the fastest way to ensure you get what you want is to make a new order for the item you want and return the current item.

Where can I expect to see my refund?

Once your return request has been accepted and we have received your returned item, you will receive a refund to your original payment method or store credit to your customer account within 8-10 business days.

Products

How do your items fit?

Please refer to individual product details for help on sizing.

What size should I choose?

Please refer to individual product details for help on sizing and/or see to our size chart page for further information.

How do I take care of my INZY items?

To keep your items looking like new, we recommend: machine wash cold, lay flat to dry, do not bleach. If you're in a rush and need to dry your items faster, we recommend tumble drying on low!